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Hi, I'm Helvio Neto, an experienced manager in the telecom industry.
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Managed all the activities of a group of field engineers in the region. Planned, scheduled and coordinated the daily work of the group in all activities, such as: installations, upgrades, expansions, troubleshooting, IOTs, trainings and support to sales. Defined the allocation of resources for all projects and negotiated with other managers/headquarters for additional resources. Worked cooperatively and followed up with headquarters to solve escalated problems. Contacted and constant monitored customers’ satisfaction. Followed-up of unsatisfied customers in order to ensure that problems were solved properly. Responsible for recruitment, training, cost control and performance of the service group.
Promoted to Customer Support Manager of Alvarion for Latin America. Main point of contact for all engineers in the region for problems escalation and resolution before headquarters. Responsible for: staff recruitment, training, defining and monitoring activities of all engineers, reporting and tracking failures, direct supervision of the engineers, setting objectives and targets to meet, evaluate the performance of the service group, control and supervision of all trouble tickets opened by customers, development of internal working procedures.
Promoted to Senior Customer Support Engineer for Latin America. Technical support to other engineers and all customers at different countries, including: Argentina, Chile, Uruguay, Paraguay, Bolivia, Peru, Brazil, Colombia, Venezuela, El Salvador, Costa Rica, Mexico and Indonesia. Lead instructor in the region for all products produced by Alvarion with the ability to conduct courses in Portuguese, Spanish and English. Responsible for elaborating technical procedures and to execute the most complex activities, such as: interoperability testing, technology migration and networks expansion. Main specializations: LAN/WAN, RF Technologies, VoIP, 802.16d/e, NMS.
Customer Support Engineer for customers in Brazil and South America for all products of Alvarion. Execution of remote and onsite activities, such as: interoperability testing, site-survey, ATPs, drive-test, base stations commissioning, training and troubleshooting. Direct contact with headquarters to solve complex problems.
Customer Support Technician for the deployment of a WLL network in the South and Midwest regions of Brazil. The project included 300 base stations and 200.000 remote units. Lead instructor for the WLL technology in the country for the operator, running numerous courses (installation, operation, maintenance and troubleshooting). Execution of interoperability testing with other manufacturers' equipment, site-survey, ATPs, drive-test and base-stations commissioning. Support the operator in solving problems related to operation and maintenance of the network. Development of procedures about how to operate and maintain the network. Planning and implementation of massive upgrades and changes the network. Major specializations: WLL networks, FH-CDMA, TDMA, E1, V5.2 protocol, NMS, PSTN.
Installation, programming and maintenance of PABX of Intelbras, Leucotron, Nutron and Equitel. Field support in Curitiba and metropolitan area. Technical support, training, programming and auditing PBX for residential and business customers.
Degree in Telecommunication Technology
Electronic Technician
Concentration: Electrical, Electronic and Communications Engineering Technology/Technician
Technology, photography, culture, reading, sports.
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